Social Media & Communication Privacy Policy

Effective Date: 4/2/2025

1. Introduction Regina Hernandez, LCSW, is committed to protecting the privacy of clients and prospective clients. This Social Media & Communication Privacy Policy explains the boundaries of communication and privacy expectations when engaging with my professional social media accounts, website, and electronic communications.

2. No Clinical Engagement via Social Media To maintain professional boundaries and confidentiality:

• I do not engage in clinical discussions, provide therapy, or offer psychological advice via social media.

• Direct messages (DMs) on social media platforms are not monitored for urgent or emergency concerns. If you require immediate assistance, please call 911 or go to the nearest emergency room.

• Engaging with my social media content does not establish a therapist-client relationship.

3. Social Media Interactions

• Clients and prospective clients are discouraged from sending private messages through social media.

• I do not follow, friend, or connect with clients on personal social media accounts to maintain ethical and professional boundaries.

• If you engage with my professional social media content (e.g., liking, commenting, or sharing), please be mindful that this may impact your privacy.

4. Email and Text Communication

• Email and text messaging are not secure methods of communication for discussing confidential information.

• Email is primarily used for administrative purposes (e.g., scheduling, billing, and appointment confirmations).

• If you choose to communicate sensitive information via email or text, you acknowledge the potential risks to confidentiality.

5. Online Reviews and Testimonials

• I do not request or respond to online reviews from clients in order to protect their confidentiality.

• If you choose to leave a review, please be mindful that this may compromise your privacy.

6. Telehealth and Secure Communication

• I use HIPAA-compliant platforms for telehealth sessions to ensure your privacy and security.

• Any electronic communication regarding therapy sessions should take place via secure channels approved by my practice.

7. Changes to This Policy This policy may be updated periodically. Any updates will be reflected on my website, and continued engagement with my services constitutes acceptance of any changes.

For any questions regarding this policy, please contact me at regina@radiantsoltherapy.com